SENIOR IT SUPPORT SPECIALIST LOS ANGELES 

A Unique Opportunity at Miracle Mile Advisors – an award-winning independent RIA with an amazing culture and national footprint.

Miracle Mile Advisors is an independent, nationally ranked investment advisory firm with offices in Los Angeles, San Francisco, New York, Portland, Seattle, Chicago, and more. We specialize in providing sophisticated financial planning and investment advice to high-net-worth families and we love what we do. Our firm has received numerous awards and we have been featured in Forbes, Barron’s, CNBC, and other top media outlets. We have also been named a Best Place to Work by Investment News and Inc. Magazine multiple years in a row. As the firm rapidly expands, we have some amazing career opportunities for self-motivated, team-oriented professionals.

Job Responsibilities

• Support Requests
  • Provide front-line technical support in-person or via email/phone. Escalate to IT Engineers as needed
  • Document resolutions for common issues in a knowledge base
• Tech Onboarding
  • Conduct initial training sessions with new employees to explain our IT systems and software applications
  • Develop and maintain standard operating procedures, manuals, documentation, etc.
• Hardware Inventory Management
  •  Log and track all hardware inventory (laptops, desktops, printers, networking equipment, etc.)
  • Stage laptops for new hires, ensuring integration with Azure AD and compliance with security measures
  • Repurpose existing laptops/desktops for redeployment
• Workstations and Conference Rooms
  •  Set up and rearrange workstations (monitors/docking stations + webcams, headsets and other peripherals)
  • Regularly test conference room AV setup to ensure minimal workflow disruption
• Networks and Infrastructure
  •  Install and configure networking solutions for new office locations (routers, switches, wireless access points, cabling)
  • Install and configure conference room setups for new office locations (camera, soundbar, microphone, touch tablet, TV)

Qualifications

• 7-10+ years of experience in a similar role, preferably in a corporate environment
• Support desk ticket solutions
• IT systems and network solutions

Why Work at Miracle Mile Advisors?

• We are an advisor built firm with incredibly talented people, an authentic culture, and a fast growing business.
• Our world class culture is our top priority, offering perks such as fitness classes, internal and networking events, continuing education support and much more.
• In addition to being part of a fast-paced, entrepreneurial environment, Miracle Mile provides the following benefits:
• Competitive compensation structure
• 401(k) Plan
• Employer health savings account
• Medical & vision insurance
• Continuing education support
• Miracle Mile is passionate about our people. We invest a ton of time, energy and resources in our people and they are genuinely excited to call Miracle Mile home.

Other Relevant Information:

• This is a full-time position based in our office in West Los Angeles, CA.
• The salary is $115,000